Our aim is to create a banking experience that is kinder to people and planet
customers
Businesses
Individuals
trustpilot
2.2/5 based on 63 reviews
type
Building Society
Owned by and responsible to their members (rather than shareholders)
Focus on providing mortgages and other services that help members buy homes
profit reinvestment
Gives 1.5% of annual profits to charity
Between 2022-2023 donated £10 to Cumbria Wildlife Trust for every new house purchase mortgage completed
£250,000 donated to FareShare
services provided
Home Insurance
Mortgages
Discount variable rate mortgages
Commercial: Hospitality; Holiday Let; Buy to Let; Healthcare; Professional Services; Food & Drink; Intermediaries Home
savings
current accounts
Cumberland Plus Current Account - can include overdraft, but requires £750 p/month min spending
Freedom Apprentice Current Account - for young people on apprentices with no minimum funding requirement
Day2Day Account - no overdraft, no specific funding required for 23 and younger; £200 p/month for 24 and older
Current Account Switch Guarantee - switch from one bank/building society to another in 7 working days
CONTACT DETAILS
Phone number: 01228 403 141
Email: customerservice@cumberland.co.uk
HQ: Cumberland House, Cooper Way, Parkhouse, Carlisle CA3 0JF
ethical credentials
charity work
CBS Charitable Foundation – a registered charity, supports individual requests from charitable organisations in our operating area for funding in our communities. Between April 2023 – March 2024, the Foundation donated almost £25,000 to support 165 community groups and charitable causes.