We believe a bank should be more than just a place to store your money; it should be your financial partner for everything life brings
customers
Individuals
Business
Non-profits/Community Groups
trustpilot
2.2/5 based on 5,557 reviews
type
Retail and business bank, committed to lending into communities
services provided
ethical credentials
charity work
Metro Bank doesn’t have a philanthropic arm but are committed to the communities they are involved in:
“Being a socially responsible and ethical organisation matters to us – it underpins our culture and how we conduct ourselves every day. Metro Bank is a retail and business bank, committed to lending into communities.”
- Host local networking events
- Create about 25 new jobs in local branches they open
They also partner with charities for specific initiatives eg Magic Money Tree.
policies
Climate pledges:
- Net zero operations by 2030
- Be net zero for operational, supply chain and financed emissions by 2050
As an ethical community bank, they do not lend directly to:
- metal ore mining, coal mining; peat, oil or gas extraction
- fossil fuel power generation
- activities that cause deforestation
- arms manufacture or military activities.
They have a supplier code of conduct.
controversies
They have been fined multiple times since 2020 for offences including consumer protection violations, anti-money-laundering deficiencies, fraud deficiencies, banking violations.